The Importance of English in the Hospitality Industry

There is little doubt that skills in the language of another country are invaluable when communicating with people from that country.

The hotel and restaurant industry, which is an integral part of the tourism industry, is very diverse in nature as it accommodates employees and guests, with different language, ethnic and cultural backgrounds. As English is the language of the globalized business world, effective and excellent communication and adequate English language competency is essential for better guest experience and hence better efficiency, productivity and , in the long run, profitability of the industry.

Not only does the staff need to communicate successfully with the guests but also with other department employees. Few of the staff members might be able to speak in manageable English but those who don’t have English as their first language suffer due to their inability and fail to understand simple instructions and information.

Department heads often face problems such as:

– Failing to communicate well with guests which may result in lack of confidence among the staff members
– Failing to process written documents such as emails, reports and other collaterals
– Failing to understand the instructions from the supervisor or manager

Being the department head, manager or owner, if you are often facing such challenges then there is a problem and you need to look into it sooner.

Here at Accent we can help your staff by providing effective one-to-one and group English tuition tailor-made to your employees and your needs – our course for hospitality covers all the necessary basic areas of customer services from using the phone to taking orders, from understanding guests to writing short emails and letters, from giving directions to dealing with guest’s problems.

Investing in your staff language skills is essential to enhance your customer experience and increase profitability so don’t wait any longer!

Contact us for more information!


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